Travel and booking conditions

ANVR Traveller Terms

Merapi Tour & Travel (KvK 1607 6123) is a member of the ANVR. The ANVR applies strict standards for membership and promotes the quality of travel and travel information. All travel services on this website are offered subject to the ANVR Traveller Terms (ANVR Traveller Terms for Package Travel or the ANVR-Booking Terms for single travel services or of a package tour with a non-ANVR or EEA Tour Operator and/or ANVR Linked Travel Arrangement Terms and Conditions in addition to the ANVR Booking Terms) that apply to all deals offered in this travel guide. If supplementary terms apply, this is stated
explicitly.
Click here to read and download the ANVR Traveller Terms and other important information.
On the booking form you must indicate that you are aware of and agree with the ANVR Traveller Terms. (ANVR Traveller Terms for Package Travel or the ANVR-Booking Terms for single travel services or of a package tour with a non-ANVR or EEA Tour Operator and/or ANVR Linked Travel Arrangement Terms in addition to the ANVR Booking Terms).

Merapi Aanvullende Touroperator voorwaarden

The following additional terms and conditions have been adopted by (naam ondernemer) itself.
No consultation about the content of these articles has taken place between the ANVR and the Consumers’ Association within the framework of the SER Self-Regulation Coordination Group. Subject to the derogations granted in the terms themselves these additions may not affect rights under the law or the ANVR Traveller Terms and are solely intended to complement these ANVR Terms where allowed and/or to further strengthen the position of the traveller

1. When reaching a travel agreement a deposit shall be paid equal to 20% of the agreed total travel sum / travel arrangement costs.
2. There may be deviated from this 20% rule when the tour flight include tickets that have been reserved, which after final booking are to be fully paid to benefit from the offered fare; This is pointed out / specified to the traveler with the offer. Also for travel sums below € 500 a full payment of the travel sum can be requested after reservation.
3. The remainder of the travel sum /travel arrangement costs must be in possession of the booking office no later than 8 weeks before the date of departure or, when it is a direct booking in possession of the travel organiser.
4. If the travel agreement is concluded within 8 weeks before the day of departure the total travel sum is due immediately.
5. In case of special offers other terms and conditions may apply to the deposit and the remainder of the travel sum.

These days, it is quite common that flight tickets have to be fully paid within a few days after the booking. For some hotels, dive resorts and cruises deviating conditions are also applicable. When a travel agreement is cancelled by the traveler the cancellation terms and conditions of the various suppliers apply, as specified in the booking confirmation/invoice, plus a surcharge of € 50 per booking to cover the administrative costs of Merapi.
1) If a travel agreement is terminated by the traveler, the traveler is – apart from possible reservation costs owing – chargable for the following cancellation costs to the travel organisor.
a. Up to 56 days before departure: the deposit.
b. From the 56th day (included) up to the 30th day before departure: 40% of the total travel sum.
c. From the 30th day (included) up to the 14th day before departure: 50% of the total travel sum.
d. From the 14th day (included) up to the 7th day before departure: 75% of the total travel sum.
e. From the 7th day (included) up to the day of departure or later: 100% of the total travel sum.

2) If a tour is made up of different parts to which different cancellation regulations apply, each part applies the specific cancelling conditions of the supplier. At latest at the booking will be specified if in deviation from the graduated rates above, on parts of the tour specific cancelling terms and conditions apply.

3a) If a traveler in a travel group cancels his/her share of a travel agreement for a joint stay in a hotel, apartment, holiday-home or other accommodation he/she will owe a cancellation fee.

3b) If the size of the remaining travel group is noted in the price grid of this accommodation, the tour operator will do the remaining traveler(s) an appropriate proposal that fits the new size of the group for the same period and in the same accommodation.

3c) For the traveler(s) referred to above, the travel sum will be revised in accordance with the price grid. For payment of the revised travel sum the usual payment rules of the travel organisor apply.

3d) If a revised proposal is not possible or is not accepted, the agreement for all travelers will be cancelled and all travelers will be chargable for cancellation costs.

3e) The total amount of cancellation costs and altered travel sums will not be higher than the total travel sum of the original travelers. Any surplus will be deducted from the new travel sum.

4) Cancellations made outside office hours are deemed to have taken place on the next working day. Working days Merapi: Mondays through Fridays, with the exception of legally recognized public holidays.
Office hours: Mondays through Fridays from 9 AM to 5 PM.